Pollup – NRR from Signals

Automated. Scalable. Agentic.

Retention and expansion based on customer signals

We build AI workflows that turn your CS department into a growth engine. Improve onboarding, accelerate adoption, and drive NRR using the intelligence of your customer database.

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CS is harder than ever – and manual work won’t scale

Scattered Data, Zero Visibility

You can’t run proactive CS when Churn and Upsell signals are fragmented across tools that don’t talk to each other.

Repetitive Manual Work

Too much time goes into triaging tickets, chasing onboarding steps, writing the same messages, and updating CRM fields.

Growth Outpaces Processes

As accounts grow, playbooks break. Onboarding depends on heroic effort, expansion relies on memory, and renewals become reactive.

WE BUILD YOUR CS ENGINE

From chaos to clarity: end-to-end CS workflows built for growth

Smart Onboarding & Activation

Automated welcome flows, usage nudges, first-value triggers, segment-based outreach.

Health & Risk Monitoring

AI-based health scores, usage & engagement tracking, churn risk alerts, proactive engagement triggers.

Expansion & Retention Workflows

Upgrade invitations, feature adoption nudges, renewal reminders, upsell triggers, automated & personalized.

Why Pollup?

CS DNA + Tech DNA

We combine our automation and AI know-how with deep CX experience.

Results, not features

We optimise for retention, NRR, CLV and operational efficiency – not buzzwords and AI for the sake of it.

Privacy & Trust First

EU-hosted, privacy-aware, transparent data handling, designed for B2B compliance.

OUR CX PARTNER

Powered by an expert partnership

We build systems that reflect how real CS teams actually work. That’s why we partnered with Christiane Kaiser, a CS leader and consultant who has spent years inside high-growth SaaS companies building customer journeys, driving NRR, and coaching teams on scalable CS operations. Christiane brings the real-world context that most AI vendors miss, helping us translate your CS work into automation logic that’s accurate, human-centric, and revenue-aligned.

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